Format Paperback / softback
Pages 272
Publication date 20/03/2009
Publisher John Wiley & Sons Inc
EAN Code 9780470404638
16,95 €
ISBN: 9780470404638
Today, leaders of all stripes–whether they’re in business, government, or non-profit–must find a way to improve the performance of their respective organizations. One fact usually overlooked by leaders who go through this process is that a customer’s experience can, and often does, influence their decision.
Weight | 418 g |
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Dimensions | 221 × 145 × 19 mm |
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